Refund Policy

Thank you for choosing My Smart Need. We value your satisfaction and strive to provide you with the best digital product planning and software development experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Refunds for Services

We accept refund requests within 14 days from the date of purchase. To be eligible for a refund, the service must not have been substantially commenced or delivered.

• If you request a refund before work has begun on your project, you will receive a full refund.
• If work has partially commenced, the refund amount will be calculated based on the portion of work not yet completed.
• Refunds will be issued to your original method of payment.

Non-Refundable Items

Certain items are non-returnable and non-refundable. These include:

• Completed and delivered services or digital products
• Downloadable software products that have been accessed
• Custom-made or personalized deliverables
• Consultation services that have already been rendered

Exchanges

If you would like to modify the scope of your project or exchange your service package for a different one, please contact our support team within 14 days of your purchase. We will provide you with further instructions on how to proceed.

Damaged or Defective Deliverables

In the event that your deliverable does not meet the agreed-upon specifications, please contact us immediately. We will arrange for a revision or issue a refund, depending on your preference and the nature of the issue.

Processing Time

Refunds will be processed within 10 business days after we confirm your refund request. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our support team at support@mysmartneed.com. We are here to assist you and ensure your experience with us is enjoyable and hassle-free.